Frequently Asked Questions
Everything you need to know about shopping with Folk.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.
Do you offer international shipping?
Yes, Folk ships worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific country and local customs regulations.
How should I care for my Folk garments?
To ensure longevity, we recommend washing most items on a cold, gentle cycle and hanging them to dry. Always check the specific care label inside each garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.